FAQ
Frequently Asked Questions
What payment methods are supported?
We support wallet payments, UPI payments, QR code payments, and manual payment verification.
How do I track my request status?
You can track all submitted requests directly from your dashboard in real time.
Is there an emergency support option?
Yes, urgent and high-priority support options are available for critical cases.
Can I contact support directly?
Yes, users can contact support through tickets, live chat, or WhatsApp support options.
Are uploaded files secure?
Yes, uploaded files are protected and only accessible to authorized staff members.
Do you offer refund support?
Refund eligibility depends on the service type and case status. Please review our refund policy for details.
Can I submit multiple requests at once?
Yes, users can submit and manage multiple service requests from one account.
. Is email verification required during registration?
Yes, email OTP verification is required to improve account security and prevent spam registrations.
Do you provide 24/7 support?
Support availability may vary, but emergency assistance and ticket systems remain active at all times.
How will I receive updates about my case?
You will receive updates through dashboard notifications, email alerts, and support messages.
Can I delete my uploaded files later?
Yes, users can request secure deletion of uploaded files after case completion.
Is my wallet balance refundable?
Wallet refunds depend on transaction status and platform policies.